FAQ
How we can help
For the fastest assistance, please include your order number and a short note about your inquiry.
- Order updates
- Shipping and delivery questions
- Returns and exchanges
- Product details and sizing help
- Care guidance
Before you send your message
Adding one of the following subject lines can help us route your request more quickly:
- Order Support
- Shipping Inquiry
- Return Request
- Product Question
- Care & Maintenance
Frequently Asked Questions
How long does it take to receive a response?
Please allow 24 to 48 business hours for a reply. During high demand periods, response times may be slightly extended.
What should I include in my message?
For order-related inquiries, include your order number, the email used at checkout, and a short summary of how we can help.
Where can I find shipping and return information?
You can view full details on our Shipping Policy and Returns Policy pages for timelines, eligibility, and important delivery information.
Do you offer product care guidance?
Yes. Our Care Guide includes recommendations for cleaning, storing, and preserving sterling silver jewelry and diamond alternative stones.
We appreciate your patience and look forward to assisting you.